Privacy Policy
At Cicasa Playspace (“Cicasa”, “we”, “our”, or “us”), we are committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, contact us, register for our programmes, or use our services.
1. Personal Data We Collect
We may collect personal data that you voluntarily provide to us, including:
Parent/Guardian Information
- Personal Information
- Name
- Email address
- Phone number
- Date of birth
Child Information
- Full name
- Date of birth or age
- School information (where applicable)
- Medical conditions, allergies, dietary requirements, or special educational needs disclosed by parents or guardians
- Attendance records
Website and Technical Information
When you visit our website, we may automatically collect:- IP address
- Browser type and version
- Device information
- Pages viewed and website interactions
- Referral source
- Cookies and analytics data
2. Purposes for Collection, Use and Disclosure
We collect, use, and disclose personal data for purposes including:
- Responding to enquiries and requests
- Processing programme registrations and enrolments
- Managing attendance and participation in activities
- Communicating with parents and guardians regarding programmes, schedules, and updates
- Ensuring the safety and wellbeing of children attending our programmes
- Processing payments and maintaining financial records
- Improving our services and website experience
- Conducting internal administration and record-keeping
- Complying with legal, regulatory, and governmental requirements
- Sending marketing or promotional communications where consent has been provided
We will only collect, use, or disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances.
3. Consent
4. Photography, Video and Media
During classes, workshops, camps, events, or activities, photographs and videos may be taken for educational, safety, administrative, marketing, or promotional purposes. Where required, separate parental consent may be obtained before photographs or videos of children are used in:
- Marketing materials
- Social media platforms
- Website content
- Printed publications
Parents may contact us to update their media consent preferences.
5. Disclosure of Personal Data
We do not sell or rent personal data.
We may disclose personal data to:
- Employees, teachers, facilitators, and authorised personnel who require access to perform their duties
- Third-party service providers assisting with website hosting, payment processing, IT support, communications, or administration
- Government agencies, regulators, law enforcement authorities, or emergency services where required by law
- Professional advisers including accountants, auditors, or legal advisers where necessary
All third parties are expected to maintain appropriate confidentiality and security measures.
6. Protection of Personal Data
We implement reasonable administrative, technical, and physical security measures to protect personal data against:
- Unauthorised access
- Collection
- Use
- Disclosure
- Modification
- Disposal
- Similar risks
While we strive to protect personal data, no method of electronic transmission or storage is completely secure.
7. Accuracy of Personal Data
Parents and guardians are responsible for ensuring that personal information provided to us is accurate and up to date.
Please notify us promptly of any changes to contact information or information relating to your child.
8. Retention of Personal Data
We retain personal data only for as long as:
- It is necessary to fulfil the purposes for which it was collected; or
- Required by applicable laws and regulations.
When personal data is no longer required, we will securely delete or anonymise it where appropriate.
9. Access and Correction Request
Under the PDPA, you may request:
- Access to personal data we hold about you or your child
- Information about how your personal data has been used or disclosed
- Correction of inaccurate or incomplete personal data
Requests should be submitted using the contact details below. We may require verification of identity before processing requests.
10. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
You may configure your browser settings to reject cookies. Some website functions may not operate correctly if cookies are disabled.
11. Third Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites.
Users are encouraged to review the privacy policies of those websites separately.
12. Contacting Our Data Protection Officer
If you have any questions, concerns, requests for access or correction, or wish to withdraw consent regarding your personal data, please contact:
Data Protection Officer
Cicasa Playspace
39
Woodlands Close
#01-66
Mega @ Woodlands
Singapore 737856
Phone: +65 9086 0680
Email: info.ciphonics@gmail.com
13. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or our services.
The updated version will be posted on this page with a revised effective date.